Position Summary

JOB DESCRIPTION

This position will be providing technical support to all internal and external clients including but not limited to customer, sales, marketing, service and project for power, thermal, monitoring solution, any or all of above.

Responsibilities

Technical Consultation
Conduct technical assessments of customer requirements
Provide expert advice on power, thermal and monitoring solutions
Create technical specifications, statement of compliance to requirement and solution proposals
Analyze customer applications and recommend suitable products
Customer Support
Responding to technical inquiries from customers and sales teams
Conduct product demonstrations and presentations
Provide technical training to customers and internal teams
Support proof-of-concept implementations
Sales Support
Work closely with sales teams to develop technical solutions
Attend customer meetings, marketing events, product presentation and demonstrations
Prepare technical documentation including solution proposal and presentations
Help develop winning proposals and cost estimates
Product Expertise
Maintain in-depth knowledge of power thermal products
Stay updated on industry trends and competitive products
Provide feedback for product development
Document technical specifications and use cases
Project Management
Coordinate with various departments for customer solutions
Ensure technical deliverables meet customer expectations

Qualifications

Bachelor Mechanical Engineering degree
Proficient in MS Office, Excel, Word, AutoCAD
Strong understanding of power systems and thermal management
Excellent communication and presentation skills
Problem-solving abilities
Project management experience
Customer-focused mindset
2-3 Years Experiences
Diligent, honest, patient, highly disciplined, and with an unlimited commitment to providing support.
Proficient in Thai and English communication skills.
Capable of working independently with minimal supervision, self-driven, and able to work under pressure.
Self-motivated, proactive, and detail-oriented.
Committed to service excellence and goal-oriented.
Strong interpersonal skills.
Capable of working under pressure and being self-driven.
Applicable knowledge of electrical and mechanical systems.
Familiarity with data center facility and critical power systems.
Excellent problem-solving skills and ability to work under pressure.
Strong communication skills and ability to interact with clients and internal teams.
Ability to work independently and manage multiple tasks efficiently.
Knowledge of data center standards and procedures related to electrical and mechanical system.
Knowledge of data center standards and procedures related to electrical and mechanical system.

Time Travel Required

20% - 50%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Think Big and Execute
Act With Urgency
Own It
Drive Continuous Improvement
Promote Transparent and Open Communication
Learn and Seek Out Development
Foster a Customer-First Mindset
Lead by Example

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer.We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

About Us

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT] . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

About The Team

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Local Technical Support Engineer - Thermal Management