Key Responsibilities

Dealer Management & Administration

Lead the end-to-end administration process for dealer onboarding, maintenance, and termination.
Review, validate, and approve dealer-related documentation prior to management approval.
Manage Dealer Agreements, appointment letters, amendments, and legal documentation.
Ensure dealer records are complete, accurate, and compliant with internal policies and regulatory requirements.
Coordinate with Legal, Compliance, Operations, and Credit departments regarding dealer documentation.
Develop and continuously improve dealer administration processes and internal controls.

Commission Management

Manage the monthly commission calculation process for Checker, Sales Representatives, and other incentive programs.
Validate commission data accuracy against approved commission schemes and company policies.
Analyze commission discrepancies and resolve payment issues in a timely manner.
Coordinate with Finance and HR to ensure accurate and timely commission payments.
Prepare commission reports and management dashboards for executive review.
Recommend improvements to commission structures and operational efficiency.

Sales Operations

Oversee Sales Administration activities to ensure operational efficiency.
Monitor sales performance, dealer productivity, and business trends.
Develop periodic reports, KPI dashboards, and performance analysis for management.
Support sales campaigns, promotional programs, and incentive initiatives.
Coordinate cross-functional activities to ensure timely execution of sales operations.

Business Analysis & Reporting

Process Improvement & Project Management

Stakeholder Management

Build and maintain strong relationships with dealers and business partners.
Collaborate with Credit, Operations, Finance, Accounting, Legal, Compliance, Customer Service, and IT teams.
Provide operational guidance and support to regional sales teams.
Handle escalated operational issues professionally and effectively.

Qualifications

Education

Experience

Minimum 7–10 years of experience in:
Sales Operations
Sales Administration
Dealer Management
Sales Support
Commission Administration
Business Operations
Experience in Financial Services, Leasing, Hire Purchase, Banking, Automotive Finance, or Consumer Finance is highly preferred.
Experience leading operational improvement initiatives is required.
Previous supervisory or team leadership experience is an advantage.

Assistant Sales & Marketing Support Manager