Key Responsibilities
Dealer Management & Administration
- Lead the end-to-end administration process for dealer onboarding, maintenance, and termination.
- Review, validate, and approve dealer-related documentation prior to management approval.
- Manage Dealer Agreements, appointment letters, amendments, and legal documentation.
- Ensure dealer records are complete, accurate, and compliant with internal policies and regulatory requirements.
- Coordinate with Legal, Compliance, Operations, and Credit departments regarding dealer documentation.
- Develop and continuously improve dealer administration processes and internal controls.
Commission Management
- Manage the monthly commission calculation process for Checker, Sales Representatives, and other incentive programs.
- Validate commission data accuracy against approved commission schemes and company policies.
- Analyze commission discrepancies and resolve payment issues in a timely manner.
- Coordinate with Finance and HR to ensure accurate and timely commission payments.
- Prepare commission reports and management dashboards for executive review.
- Recommend improvements to commission structures and operational efficiency.
Sales Operations
- Oversee Sales Administration activities to ensure operational efficiency.
- Monitor sales performance, dealer productivity, and business trends.
- Develop periodic reports, KPI dashboards, and performance analysis for management.
- Support sales campaigns, promotional programs, and incentive initiatives.
- Coordinate cross-functional activities to ensure timely execution of sales operations.
Business Analysis & Reporting
- Analyze sales performance, dealer profitability, and operational metrics.
- Produce monthly management reports and executive presentations.
- Identify business trends, operational risks, and improvement opportunities.
- Develop automated reports using Excel, Power BI, or BI tools.
- Support management in business planning, forecasting, and budgeting.
Process Improvement & Project Management
- Lead continuous improvement initiatives within Sales Operations.
- Simplify operational workflows through digitalization and automation.
- Develop Standard Operating Procedures (SOPs) and work instructions.
- Participate in system implementation and enhancement projects.
- Support digital transformation initiatives across Sales & Marketing functions.
Stakeholder Management
- Build and maintain strong relationships with dealers and business partners.
- Collaborate with Credit, Operations, Finance, Accounting, Legal, Compliance, Customer Service, and IT teams.
- Provide operational guidance and support to regional sales teams.
- Handle escalated operational issues professionally and effectively.
Qualifications
Education
- Bachelor's Degree or higher in:
- Business Administration
- Marketing
- Finance
- Economics
- Management
- or related disciplines.
Experience
- Minimum 7–10 years of experience in:
- Sales Operations
- Sales Administration
- Dealer Management
- Sales Support
- Commission Administration
- Business Operations
- Experience in Financial Services, Leasing, Hire Purchase, Banking, Automotive Finance, or Consumer Finance is highly preferred.
- Experience leading operational improvement initiatives is required.
- Previous supervisory or team leadership experience is an advantage.
