Position:Air Freight Operational Key Account Manager (OKAM)

Location:AIA East Gateway Building

Key Responsibilities: -

Serve as a dedicated Operational Key Account Manager, overseeing operational performance, customer satisfaction, and service delivery.
Act as the single point of contact for all operational issues and escalations, ensuring timely communication with relevant stakeholders.
Lead and manage the dedicated Control Tower and Customer Service team to ensure efficient operations and high-quality service delivery.
Monitor and drive operational performance to ensure KPIs and service level agreements (SLAs) are consistently achieved.
Coordinate closely with internal departments to ensure seamless execution of customer requirements and operational excellence.
Identify operational risks, develop effective solutions, and drive continuous improvement initiatives.
Support commercial activities including customer reviews, RFQs, and solution design in collaboration with the commercial team.
Build strong relationships and drive future business growth across strategic accounts.

Qualification: -

Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
Minimum 5-7 years of experience in Freight Forwarding, Logistics, Supply Chain, or Key Account Management.
Proven experience managing customer-facing operations and handling escalations.
Experience leading and developing a small operational team.
Strong stakeholder management, communication, and problem-solving skills.