Air Freight Operational Key Account Manager (OKAM)

Key Responsibilities: -

• Serve as a dedicated Operational Key Account Manager, overseeing operational performance, customer satisfaction, and service delivery.
• Act as the single point of contact for all operational issues and escalations, ensuring timely communication with relevant stakeholders.
• Lead and manage the dedicated Control Tower and Customer Service team to ensure efficient operations and high-quality service delivery.
• Monitor and drive operational performance to ensure KPIs and service level agreements (SLAs) are consistently achieved.
• Coordinate closely with internal departments to ensure seamless execution of customer requirements and operational excellence.
• Identify operational risks, develop effective solutions, and drive continuous improvement initiatives.
• Support commercial activities including customer reviews, RFQs, and solution design in collaboration with the commercial team.
• Build strong relationships and drive future business growth across strategic accounts.

Qualification: -

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• Minimum 5-7 years of experience in Freight Forwarding, Logistics, Supply Chain, or Key Account Management.
• Proven experience managing customer-facing operations and handling escalations.
• Experience leading and developing a small operational team.
• Strong stakeholder management, communication, and problem-solving skills.