Overall Role Purpose

Provide air uplift and/or domestic trucking/shuttle infrastructure, which supports local and network service objectives and standards. Daily maintenance of flight bookings and space allocation. Reconcile cost effectiveness

Key Accountabilities

Provide accurate and analytic performance / incident report to enhance quality / performance.
Carry out list of NCG Must-Do's
Proactive and immediate response to all customers requirement.
Provide timely and accurate linehaul information to reflect to the strategies and sales tools
Arrange space requirement both on network and commercial flight
Requisite/Book Airline space on the appropriate flight with the most advantageous linehaul rate
Represent DHL as the communication channel for airline issue and build up the good relationship
Arrange meeting with airline from monthly analyse record and report.
Communicate the flight schedule and space allocation for the specific customers requirement when required.
Activate the contingency plan when required and timely manner
Effective and concise communication with network, partner ie negotiation, change and time management

Qualifications

Prefer at least 1 year experience within airline, transportation or logistics industry.
Bachelor's degree (Engineering/ Logistics / Cargo Management preferred)
Software skills (Word, Excel, PowerPoint, Power BI, etc.)
Strong Communication skills (English) in speaking, listening, reading and writing
Willing to work in shift 24*7, along with multi-tasks, pressure and changes management
Analytical, problem-solving, adaptability, organizing skills
Leadership, effective listen – convince, interpersonal skills, Can Do spirit and Positive thinking
Enthusiastic, dynamic drive, detail and result, energetic and principle
Fast learner on applications and reporting tools

NCG Agent Transportation