Overall Role Purpose
Provide air uplift and/or domestic trucking/shuttle infrastructure, which supports local and network service objectives and standards. Daily maintenance of flight bookings and space allocation. Reconcile cost effectiveness
Key Accountabilities
- Provide accurate and analytic performance / incident report to enhance quality / performance.
- Carry out list of NCG Must-Do's
- Proactive and immediate response to all customers requirement.
- Provide timely and accurate linehaul information to reflect to the strategies and sales tools
- Arrange space requirement both on network and commercial flight
- Requisite/Book Airline space on the appropriate flight with the most advantageous linehaul rate
- Represent DHL as the communication channel for airline issue and build up the good relationship
- Arrange meeting with airline from monthly analyse record and report.
- Communicate the flight schedule and space allocation for the specific customers requirement when required.
- Activate the contingency plan when required and timely manner
- Effective and concise communication with network, partner ie negotiation, change and time management
Qualifications
- Prefer at least 1 year experience within airline, transportation or logistics industry.
- Bachelor's degree (Engineering/ Logistics / Cargo Management preferred)
- Software skills (Word, Excel, PowerPoint, Power BI, etc.)
- Strong Communication skills (English) in speaking, listening, reading and writing
- Willing to work in shift 24*7, along with multi-tasks, pressure and changes management
- Analytical, problem-solving, adaptability, organizing skills
- Leadership, effective listen – convince, interpersonal skills, Can Do spirit and Positive thinking
- Enthusiastic, dynamic drive, detail and result, energetic and principle
- Fast learner on applications and reporting tools
