Job Description:

Real Time 24x7 days flight & road real time monitoring and management, activate contingency plans, effective & timely response trace & network requests, reporting and timely updates of service incidents with root cause, record for data analyse at timely and activate back up plans. Effective communication with network.

Monitor network flight and shipment movements to ensure operational compliance and service performance.
Proactively identify service disruptions and activate contingency plans to minimize transit time impact.
Investigate, track, and resolve shipment exceptions, service incidents, and network irregularities.
Coordinate with airlines, gateways, hubs, and service providers regarding inbound and outbound operations.
Provide timely updates and communicate operational incidents to relevant stakeholders across the DHL network.
Monitor shipment, ULD, and movement data accuracy while ensuring compliance with network standards.
Create and manage shipment traces, following through until resolution.
Support customer service teams by providing shipment status updates and resolving operational enquiries.
Monitor key account and project shipments to ensure service commitments are met.
Prepare accurate operational, performance, and incident reports and recommend improvement opportunities.
Utilize network systems such as AQCC, AQCC e-Case, VISTA, OURS, OCNT, and ECIS to manage operational activities and exception handling.

Qualifications:

Prefer at least 1 year experience within airline, transportation or logistics industry.
Bachelor's degree (Engineering/ Logistics / Cargo Management preferred)
Software skills (Word, Excel, PowerPoint, Power BI, etc.)
Strong C ommunication skills (English) in speaking, listening, reading and writing
Willing to work in shift 24.7, along with multi-tasks, pressure and changes management
Analytical, problem-solving, adaptability, organizing skills
Leadership, effective listen - convince, interpersonal skills, Can Do spirit and Positive thinking
Enthusiastic, dynamic drive, detail and result, energetic and principle
Fast learner on applications and reporting tools

NCG Agent

NCG Agent Transportation