Job Description

Job Purpose:

Responsible for the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.

Main Responsibilities:

1. Business

Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
Ensure crisis management system is followed as requires to maintain efficient operations.
Ensure good public relations efforts as requires enhancing and preserving a good company image.

2. Sales

Set sales target of the responsible areas and drive sales to ensure achieve target.
Evaluate sales trends and take appropriate action plan to close the sales gaps.
Provide input to District Manager and Restaurant Manager on local programs to maximize the impact of Local Restaurant Marketing.

3. People

With the agreement of the appropriate Human Resources Director and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels.
Lead the team to create, develop and update any related procedures/ systems and operational manual.
Coach, counsel and develop District Manager and Restaurant Manager in the achievement of company standards and their personal development plans.
Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
Utilize a communication process to ensure all staff is aware of expectations and performance standards.
Ensure that any government regulations are upheld by all management staff.

4. Customer

Ensure 100% customer satisfaction at all time
Ensure all restaurants operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
Ensure District Manager and Restaurant Manager resolves customer complaints in a proper and swift manner.

5. Innovation

Design and implement process improvements, new tools, and digital solutions that enhance efficiency, speed, and service quality.
Support the rollout of new restaurant models, kitchen layouts, and service platforms
Develop a clear innovation roadmap that balances creativity, feasibility, and ROI.
Manage cross-functional project teams, ensuring timely delivery of pilot initiatives and post-launch evaluation.
Use data analytics and customer insights to guide innovation decisions and measure success.

6. Perform other duties as assigned by Operations Director.

Qualifications:

Minimum bachelor degree in Business Administration or any related fields.
Minimum 8 years of relevant experience with a minimum of 3 years in management level with international companies.
Proficiency in English and computer literate
Strong skills in driving for results, people management and development.
Strong interpersonal and leadership skills.
Strong understanding of food and beverage business and customer behavior.
Excellent project management, analytical, and problem-solving skills. leading cross-functional innovation projects from ideation to implementation.
Creative thinker with a passion for innovation, technology, and guest experience design.

Operations and Restaurant Excellence Manager