Job Description
Job Purpose:
Responsible for the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.
Main Responsibilities:
1. Business
- Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
- Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
- Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
- Ensure crisis management system is followed as requires to maintain efficient operations.
- Ensure good public relations efforts as requires enhancing and preserving a good company image.
2. Sales
- Set sales target of the responsible areas and drive sales to ensure achieve target.
- Evaluate sales trends and take appropriate action plan to close the sales gaps.
- Provide input to District Manager and Restaurant Manager on local programs to maximize the impact of Local Restaurant Marketing.
3. People
- With the agreement of the appropriate Human Resources Director and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels.
- Lead the team to create, develop and update any related procedures/ systems and operational manual.
- Coach, counsel and develop District Manager and Restaurant Manager in the achievement of company standards and their personal development plans.
- Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
- Utilize a communication process to ensure all staff is aware of expectations and performance standards.
- Ensure that any government regulations are upheld by all management staff.
4. Customer
- Ensure 100% customer satisfaction at all time
- Ensure all restaurants operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
- Ensure District Manager and Restaurant Manager resolves customer complaints in a proper and swift manner.
5. Innovation
- Design and implement process improvements, new tools, and digital solutions that enhance efficiency, speed, and service quality.
- Support the rollout of new restaurant models, kitchen layouts, and service platforms
- Develop a clear innovation roadmap that balances creativity, feasibility, and ROI.
- Manage cross-functional project teams, ensuring timely delivery of pilot initiatives and post-launch evaluation.
- Use data analytics and customer insights to guide innovation decisions and measure success.
6. Perform other duties as assigned by Operations Director.
Qualifications:
- Minimum bachelor degree in Business Administration or any related fields.
- Minimum 8 years of relevant experience with a minimum of 3 years in management level with international companies.
- Proficiency in English and computer literate
- Strong skills in driving for results, people management and development.
- Strong interpersonal and leadership skills.
- Strong understanding of food and beverage business and customer behavior.
- Excellent project management, analytical, and problem-solving skills. leading cross-functional innovation projects from ideation to implementation.
- Creative thinker with a passion for innovation, technology, and guest experience design.
