Key Responsibilities/ Challenges:

Customs Brokerage & Documentation
Execute customs brokerage activities, including maintaining shipment records and preparing customs documents such as Bill of Lading, declarations, and clearance paperwork.
Accurately classify goods and calculate duties, tariffs, taxes, weights, and volumes.
Manage the filing of customs entries and enter shipment details into the E-Paperless program for submission to the Customs Office.
Handle daily customs declarations, post-clearance updates, and document archiving.
Customs Compliance & Regulatory Coordination
Manage customs and compliance processes to ensure timely and cost-effective international shipments.
Coordinate permits, licenses, and certificates required for customs clearance.
Advise customers on customs regulations and trade compliance, including restricted or sanctioned destinations.
Identify facts and resolve customs-related issues, and recommend solutions to both external and internal stakeholders.
Coordination & Control Tower
Act as control tower, cooperating with Customer Service, customers, shipping lines, and freight forwarders to complete customs declaration and clearance end-to-end.
Coordinate with overseas offices, customs authorities, and shipping agents to confirm requirements, costs, and timelines.
Relationship & Knowledge Building
Develop a network of contacts to build relationships and strengthen DGF's product and market knowledge.
Key Performance Indicators (KPIs)
Customs Declaration Accuracy: ≥ 98%
On-Time Customs Entry Filing / Clearance: ≥ 95%
Compliance / Audit Findings: Zero critical non-conformities
Document Archiving Completed within SLA: ≥ 98%
Issue Resolution within SLA: ≥ 95%
Decision-Making Authority
Classify goods and determine duty, tariff, and tax calculations for assigned shipments.
Prepare and submit customs declarations and entries within delegated authority.
Verify and confirm required permits, licenses, and certificates prior to clearance.
Coordinate directly with customs authorities, shipping agents, and overseas offices on routine matters.
Recommend solutions for customs-related issues; escalate complex or high-risk compliance matters to the Team Leader/Manager.
No authority to make final rulings on restricted or sanctioned destinations without Team Leader/Compliance sign-off.

Selection Criteria:

Bachelor's degree in business management, Logistics or a related field.
Holding a Customs Broker License is an advantage
Experience with CargoWise (CW1) is an advantage.
At least 2-3 years experience in Freight or Logistics.
Understanding of customs clearance processes, with the ability to interpret regulations and provide practical guidance to ensure compliant and efficient shipments.
Effective communication skill of spoken and written in English
Have computer skill; MS Office, Outlook
Availability to work on Saturdays is required.

Customs Operations Specialist (Base at Soi Pattana Chonnabot 3, Lad Krabang)