Key Responsibilities/ Challenges:
- Customs Brokerage & Documentation
- Execute customs brokerage activities, including maintaining shipment records and preparing customs documents such as Bill of Lading, declarations, and clearance paperwork.
- Accurately classify goods and calculate duties, tariffs, taxes, weights, and volumes.
- Manage the filing of customs entries and enter shipment details into the E-Paperless program for submission to the Customs Office.
- Handle daily customs declarations, post-clearance updates, and document archiving.
- Customs Compliance & Regulatory Coordination
- Manage customs and compliance processes to ensure timely and cost-effective international shipments.
- Coordinate permits, licenses, and certificates required for customs clearance.
- Advise customers on customs regulations and trade compliance, including restricted or sanctioned destinations.
- Identify facts and resolve customs-related issues, and recommend solutions to both external and internal stakeholders.
- Coordination & Control Tower
- Act as control tower, cooperating with Customer Service, customers, shipping lines, and freight forwarders to complete customs declaration and clearance end-to-end.
- Coordinate with overseas offices, customs authorities, and shipping agents to confirm requirements, costs, and timelines.
- Relationship & Knowledge Building
- Develop a network of contacts to build relationships and strengthen DGF's product and market knowledge.
- Key Performance Indicators (KPIs)
- Customs Declaration Accuracy: ≥ 98%
- On-Time Customs Entry Filing / Clearance: ≥ 95%
- Compliance / Audit Findings: Zero critical non-conformities
- Document Archiving Completed within SLA: ≥ 98%
- Issue Resolution within SLA: ≥ 95%
- Decision-Making Authority
- Classify goods and determine duty, tariff, and tax calculations for assigned shipments.
- Prepare and submit customs declarations and entries within delegated authority.
- Verify and confirm required permits, licenses, and certificates prior to clearance.
- Coordinate directly with customs authorities, shipping agents, and overseas offices on routine matters.
- Recommend solutions for customs-related issues; escalate complex or high-risk compliance matters to the Team Leader/Manager.
- No authority to make final rulings on restricted or sanctioned destinations without Team Leader/Compliance sign-off.
Selection Criteria:
- Bachelor's degree in business management, Logistics or a related field.
- Holding a Customs Broker License is an advantage
- Experience with CargoWise (CW1) is an advantage.
- At least 2-3 years experience in Freight or Logistics.
- Understanding of customs clearance processes, with the ability to interpret regulations and provide practical guidance to ensure compliant and efficient shipments.
- Effective communication skill of spoken and written in English
- Have computer skill; MS Office, Outlook
- Availability to work on Saturdays is required.
