The Senior Executive – HR Sales Services (Telemarketing) supports the recruitment and management of telemarketing supervisors level up. This role leads a subordinate, manages on-site TMRs at partner locations, and handles Employee Relations (ER) cases, ensuring compliance with insurance industry standards and fostering a high performing, engaged sales team.

Develop job descriptions, source candidates, conduct interviews, and manage selection processes
Collaborate with recruitment agencies and internal stakeholders
Oversee and support on-site Telemarketing Representatives at each partner location
Act as the main HR contact for TMRs, addressing issues and supporting engagement
Lead and supervise one subordinate, providing guidance, coaching, and performance feedback
Delegate tasks and ensure effective workload distribution
Handle ER cases, including conflict resolution, disciplinary actions, and investigations
Ensure fair and consistent application of company policies and procedures
Provide advice and support to managers and employees on ER matters
Coordinate training programs for supervisors and TMRs, including insurance product knowledge, sales techniques, and compliance
Monitor training effectiveness and ensure ongoing skill development
Implement performance appraisal cycles for supervisors and TMRs
Track KPIs, sales metrics, and provide regular reports to management
Support managers with performance improvement plans and disciplinary actions
Maintain accurate employee records and HR documentation for all telemarketing staff
Ensure compliance with labor laws, company policies, and insurance industry regulations
Address HR-related queries and resolve issues promptly

Qualifications:

Bachelor's degree in human resources, Business Administration, or related field
3+ years experience in HR, preferably in insurance or financial services
Experience in recruiting for supervisory roles and managing remote/on-site teams
Experience handling Employee Relations (ER) cases
Strong leadership, communication, and organizational skills
Office-based with regular travel to partner sites for on-site TMR management
Experience managing sales support in telemarketing or call center teams in the insurance industry
Knowledge of insurance products, sales processes, and regulatory requirements
Ability to analyze sales performance data and provide actionable insights
Strong problem-solving and conflict resolution abilities
Fast-paced, target-driven environment

Senior Executive - HR Sales Services (Telemarketing)