The Senior Executive – HR Sales Services (Telemarketing) supports the recruitment and management of telemarketing supervisors level up. This role leads a subordinate, manages on-site TMRs at partner locations, and handles Employee Relations (ER) cases, ensuring compliance with insurance industry standards and fostering a high performing, engaged sales team.
- Develop job descriptions, source candidates, conduct interviews, and manage selection processes
- Collaborate with recruitment agencies and internal stakeholders
- Oversee and support on-site Telemarketing Representatives at each partner location
- Act as the main HR contact for TMRs, addressing issues and supporting engagement
- Lead and supervise one subordinate, providing guidance, coaching, and performance feedback
- Delegate tasks and ensure effective workload distribution
- Handle ER cases, including conflict resolution, disciplinary actions, and investigations
- Ensure fair and consistent application of company policies and procedures
- Provide advice and support to managers and employees on ER matters
- Coordinate training programs for supervisors and TMRs, including insurance product knowledge, sales techniques, and compliance
- Monitor training effectiveness and ensure ongoing skill development
- Implement performance appraisal cycles for supervisors and TMRs
- Track KPIs, sales metrics, and provide regular reports to management
- Support managers with performance improvement plans and disciplinary actions
- Maintain accurate employee records and HR documentation for all telemarketing staff
- Ensure compliance with labor laws, company policies, and insurance industry regulations
- Address HR-related queries and resolve issues promptly
Qualifications:
- Bachelor's degree in human resources, Business Administration, or related field
- 3+ years experience in HR, preferably in insurance or financial services
- Experience in recruiting for supervisory roles and managing remote/on-site teams
- Experience handling Employee Relations (ER) cases
- Strong leadership, communication, and organizational skills
- Office-based with regular travel to partner sites for on-site TMR management
- Experience managing sales support in telemarketing or call center teams in the insurance industry
- Knowledge of insurance products, sales processes, and regulatory requirements
- Ability to analyze sales performance data and provide actionable insights
- Strong problem-solving and conflict resolution abilities
- Fast-paced, target-driven environment
