About upGrad
upGrad is a global leader in online higher education, empowering professionals to upskill and advance their careers through world-class programs in collaboration with top universities. At upGrad Thailand, we bring this mission to life locally, helping learners unlock their potential and achieve their goals.
Role Summary
As an Academic Counselor at upGrad, you will be responsible for achieving enrollment and revenue targets while managing the entire sales process, from lead generation to post-sales support. You will guide prospective learners in planning their career paths, demonstrating how upGrad's online programs can help them succeed. Strong communication skills, a sales-driven mindset, and a passion for customer service are essential for success in this role.
Roles & Responsibilities
- Carrying weekly enrollment/revenue and collection targets.
- Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, product demonstrations, sales closing, and post-sales relationship management.
- Engage with prospective learners via phone, email, and messaging platforms.
- Understand the learner's background, goals, and motivations to recommend suitable upGrad programs.
- Provide accurate information about course offerings, admission requirements, and career outcomes. Being a mentor and guide who potential learners can look up to for career advice.
- Follow up with leads promptly and maintain a high conversion rate.
- Collaborate with marketing and operations teams to ensure a seamless enrollment experience.
- Maintain detailed records of interactions and progress using CRM tools.
Skills Required
- 2 - 3 years experience in telesales & sales, preferably EdTech
- Sales-driven mindset with the ability to clearly communicate offerings and meet revenue goals
- Excellent communication and interpersonal skills.
- Strong consultative selling ability and empathy for learners.
- Proficiency in CRM systems and Microsoft Office tools.
What We Offer
- Competitive salary and performance-based incentives.
- Dynamic and supportive work environment.
- Opportunities for career growth within a fast-growing global edtech company.
- Training and development programs to enhance your skills.
Employment Type: Full-time.
Working Hours: 9 AM - 6 PM (Monday - Friday).
Location: Bangkok, Thailand
