About LEARN Corporation
LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that learning opportunities can improve one's quality of life, we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others—advancing Thai society together.
Across 12-plus business units—including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more—we reach hundreds of thousands of learners every year. Our dream is to serve as a private ministry of education, upgrading education nationwide and preparing every learner for the future.
We are seeking a highly analytical and mission-driven Academic Product & Service Manager to join our leadership team. You will play a pivotal role in bridging high-level strategy with daily operations, ensuring that the department not only meets its KPIs but also evolves through continuous process improvement. If you are a strategic thinker who excels at team empowerment and organizational agility, you will find a home here.
Join us and shape the next chapter of learning in Thailand.
What You'll Drive
- Assist the department in defining long-term strategies and annual roadmaps that align with LEARN Corp's organizational goals.
- Oversee daily operations to ensure the team consistently hits KPIs while maintaining corporate standards of excellence.
- Lead Process Improvement initiatives to enhance operational efficiency, reduce costs, and streamline workflows across the department.
- Analyze performance data to generate executive reports, providing high-level management with actionable insights and development pathways.
- Act as the primary coordinator between departments to ensure business agility and seamless cross-functional collaboration.
- Support budget planning, expense control, and strategic resource allocation to ensure optimal ROI.
- Identify and analyze complex strategic bottlenecks, offering and executing effective solutions under pressure.
- Monitor service quality and ensure that the student/customer experience remains at the core of all operational decisions.
- Lead and support business expansion initiatives and high-priority special projects as assigned by executive leadership.
Management & Leadership
- Lead, coach, and mentor team members to elevate their performance and professional growth.
- Foster a positive, collaborative, and high-engagement work culture that encourages innovation.
- Participate in the recruitment and development of high-potential talent to meet the department's evolving needs.
What You'll Bring
- 3–7+ years in Student Success, Academic Consulting, or EdTech, with a proven track record in team management.
- Deep, technical understanding of the TCAS system across all rounds (Portfolio to Admission).
- Strong Strategic Thinking and Business Acumen with the ability to see the big picture.
- Proven experience in managing teams, with excellent coaching and mentoring skills.
- Advanced data analysis and decision-making skills to drive performance.
- High-level negotiation, coordination, and interpersonal skills to navigate organizational complexities.
- Ability to manage multiple high-stakes projects simultaneously under pressure.
- Prior experience in Operations, Sales, Business Development, or Customer Management is highly preferred.
