Account Executive/Manager

Company Description ELF is a global manufacturer of sterling silver with more than 25 years of industry experience. Founded in Thailand as a small wholesale silver jewelry business, the company has grown to serve clients across the world. ELF is known for strict quality control, advanced manufacturing tools and technologies, and a strong focus on original, trendy designs. The company specializes in handling bulk orders for fashion brands and jewelry wholesalers, including customizable designs tailored to client specifications. Its commitment to consistent quality, timely delivery, design flexibility and customer service excellence makes ELF a trusted partner for clients worldwide.

Role Description This is a full-time, on-site Account Manager role based in Bangkok. The Account Manager will manage relationships with existing wholesale and retail clients, ensuring timely communication, order accuracy, and high levels of customer satisfaction. Day-to-day responsibilities include handling inquiries, preparing quotations, coordinating with product development, production and logistics teams, and monitoring order progress to meet delivery deadlines. The role also involves identifying opportunities to grow accounts, presenting new product collections and design options, and gathering client feedback to improve service quality. The Account Manager will collaborate closely with internal teams to resolve issues, maintain up-to-date client records, and support the company's global growth strategy.

Qualifications

• Candidates should possess strong account management and client relationship skills, including experience handling wholesale or B2B customers.
• Candidates should possess english communication and negotiation skills, with the ability to present products, manage expectations, and resolve client issues effectively.
• Candidates should possess organizational and coordination skills, including managing multiple orders, tracking timelines, and working closely with development, production and logistics.
• Candidates should possess basic commercial and analytical skills, such as understanding pricing, margins, and using data to identify growth opportunities.
• Relevant qualifications such as a diploma or degree in Business, Marketing, or a related field are beneficial.
• Experience in jewelry, fashion, manufacturing, or international trade is beneficial though not necessarily required, along with comfort working in a multicultural environment in Bangkok.