The Account Manager SMB (Microsoft) is responsible for managing and growing relationships with small and medium business clients. You will ensure customer success by aligning Microsoft solutions to their business needs and driving adoption.
Roles & Responsibilities:
- Proactively identify and develop new business opportunities within the Small and Medium Business (SMB) segment.
- Conduct outbound prospecting activities such as cold calling, networking, and social outreach to generate qualified leads.
- Analyze potential clients business needs and pain points to tailor solution pitches that align with their objectives.
- Present and position SoftwareOne's offerings using a value-based selling approach, highlighting key benefits and business impact.
- Own the full sales cycle from initial contact through to deal closure, including negotiation and contract discussions.
- Maintain accurate and up-to-date records in CRM systems to support pipeline visibility and targeted sales efforts.
- Collaborate with internal technical and solution teams to co-develop customized proposals that meet client-specific requirements.
- Participate in regular sales meetings to provide updates on pipeline status, performance metrics, and strategic insights.
- Share best practices and contribute to team success through collaboration and knowledge exchange.
- Ensure a smooth transition of newly acquired clients to the account management team, providing detailed handover documentation.
Must Needed:
- 25 years of experience in B2B sales, with a strong track record of success in IT, cloud, or software solution selling.
- Demonstrated expertise in managing complex sales cycles and closing high-value deals within the SMB or mid-market segment.
- Advanced knowledge of solution selling methodologies and value-based sales strategies.
- Proven ability to build and maintain relationships with senior stakeholders and decision-makers.
- Strong commercial acumen with experience in negotiating contracts and pricing structures.
- Proficiency in CRM tools and data-driven pipeline management, with a focus on forecasting accuracy and sales performance optimization.
- Excellent communication, presentation, and stakeholder engagement skills.
- Self-starter with a strategic mindset, capable of working independently while contributing to team goals.
