Account Manager - Water Treatment

The Account Manager - Water Treatment role manages key refinery and petrochemical accounts to ensure service excellence, deliver value-improvement projects and grow business profitability. This hybrid position combines commercial selling, technical credibility and customer relationship leadership to meet KPIs, secure new opportunities and coach the local sales and service team.

Responsibilities

• Account Management: Maintain strong customer relationships, ensure operational service standards and deliver against customer KPIs and SLAs

• Business Growth: Identify and pursue new sales opportunities, lead pricing and bid processes, and secure long-term, profitable contracts

• Value Projects: Work with customers to scope and deliver technical/value improvement projects that reduce costs, mitigate risk and protect assets

• Team Leadership: Coach and develop sales and service staff lead sales/technical training and support capability building

• Customer Engagement: Lead business reviews, present proposals to senior stakeholders and execute a relationship strategy for target accounts

• Commercial Execution: Translate business targets into executable account plans and coordinate internal delivery to close deals

• Reporting & Tools: Maintain CRM records, performance dashboards and project reporting familiarity with Power BI is advantageous

• Reporting & Team:

• Reports to the regional sales/commercial manager

• Works closely with regional technical service, operations and commercial teams may lead or mentor local sales/service personnel

Requirements

• Bachelor's degree in Chemical Engineering or a related discipline

• 8-10 years relevant experience in specialty chemicals, downstream/refinery or petrochemical account management and technical sales

• Proven track record delivering value improvement projects and managing senior customer relationships

• Strong commercial skills in opportunity bidding, pricing negotiation and contract execution

• Demonstrated leadership in safety culture and experience coaching sales and service teams

• Strong analytical skills and ability to prioritise multiple projects

• Valid driver's licence and willingness to travel to customer sites

• Familiarity with CRM systems and data/BI tools, such as Power BI, is advantageous

• Preferred qualifications

• Direct experience with specialty chemical programmes in refineries or petrochemical plants

• Experience using CRM and analytics tools to drive pipeline and performance

Performance indicators

• Account revenue growth, margin and contract retention

• Delivery and impact of value projects, including savings and reliability improvements

• Customer satisfaction, KPI adherence and successful business reviews

• Team development, training uptake and operational execution

What will make a candidate competitive

• Strong blend of technical credibility in specialty chemicals and commercial selling success in downstream energy

• Proven ability to lead complex customer projects that deliver measurable value

• Effective leadership skills, with the ability to build trust with senior customer stakeholders and develop high-performing teams

About the company

A global company specialising in industrial chemistry and technical services. The organisation provides onsite programmes and sustainability solutions that help energy and industrial customers protect assets, improve operational efficiency and reduce costs and environmental impact.

JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel Name: Adrian Leong
EA Personnel: R26160017