Job Description
Who are we
SanlamAllianz Namibia is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, SanlamAllianz Namibia is increasingly introducing greater financial and technical expertise.
What will you do
The successful incumbent should display exceptional client service skills and providing outstandingafter-sales service to brokers and agents
What will make you successful in this role
Capturing, Processing and authorising policy amendments
Handling broker and agents queries professionally and providing excellent after-sales service
Provide sound service and administrative support to brokers and agents as required by management
Assistance In Departmental Requirements As Required By Management
Effective administrating of workflow process and arrangements
Detection, reporting and follow-up on system-; and process-related matters
Remain within Service Level Agreement as agreed by management
Qualification and Experience
School leaving certificate and/or further tertiary qualification will be an added advantage
At least two years experience in a financial service environment
Knowledge and Skills
Excellent communication skills (English and Afrikaans)
Creative, innovative and team player
Problem solving, assertiveness and client-service orientated
Computer Literate (Ms Office package)
Personal Attributes
Plans and aligns - Contributing independently
Interpersonal savvy - Contributing independently
Communicates effectively - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Being resilient - Contributing independently
Collaborates - Contributing independently
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
Our commitment to transformation
SanlamAllianz Namibia is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in Namibia. SanlamAllianz Namibia Employment Equity plan and targets will be considered as part of the selection process.
