About Us
Ripples Commerce is an e-commerce growth partner helping brands grow across TikTok, Shopee, Lazada, and social platforms through creator and affiliate marketing. Our Creator BU works with creator, affiliate, and seller communities to run structured campaign activations that drive engagement and sales.
We are hiring an
Affiliate Operations Manager to lead affiliate operations, manage team performance, ensure high-quality project delivery and scale creator acquisition and community engagement.
Job Overview
The Affiliate Operations Manager owns end-to-end affiliate operations, including activation execution, performance tracking, team management, and service delivery. You will lead a team of Affiliate Campaign Specialists and Creator Managers, ensuring campaigns are executed efficiently, on time, and at high quality.
This role requires a balance of hands-on execution, operational discipline, and performance optimization, with direct impact on affiliate GMV and client satisfaction.
What you'll do:
- Lead and manage affiliate operations across creator and seller campaigns, ensuring smooth execution from activation to delivery.
- Manage and develop a team of Affiliate Campaign Specialists (CAMP) and Creator Managers (CM), ensuring clear roles, accountability, and team performance.
- Plan team capacity and hiring needs based on campaign demand and business growth.
- Ensure on-time and high-quality delivery of affiliate campaigns across all managed accounts.
- Monitor and optimize operational performance and cost efficiency (PnL awareness, resource allocation).
- Manage key client relationships and ensure service quality meets expectations.
- Track campaign performance using platforms such as Kalodata and TikTok Affiliate tools, and drive improvements in activation and participation.
- Coordinate with internal teams to improve operational efficiency, workflows, and campaign execution processes.
- Design and execute strategies to acquire creators at scale through Ripples affiliate network.
- Build and maintain a strong and active creator community to support ongoing activation and engagement.
- Stay hands-on in campaign operations when needed to ensure execution standards are met.
Qualification:
- Bachelor's degree in Business, Marketing, or related field.
- 5+ years of experience, with at least 2 years in a team leadership role.
- Strong experience in affiliate marketing, creator operations, or e-commerce campaign execution.
- Hands-on experience with TikTok Affiliate; experience with Shopee, Lazada, YouTube, or Facebook is a plus.
- Familiar with performance tracking tools such as Kalodata or similar analytics platforms.
- Strong operational mindset with the ability to manage execution at scale.
- Good data sense — able to track performance, identify issues, and drive improvements.
- Strong leadership and team management skills, with the ability to maintain team performance and morale.
- Comfortable working in a fast-paced, execution-focused environment.
What Success Looks Like:
- Affiliate operations run smoothly with consistent on-time and high-quality delivery.
- Team performance is stable, scalable, and well-managed.
- Campaign activation and participation rates improve over time.
- Operational costs are controlled and aligned with business targets.
- Strong relationships are maintained with key clients and internal stakeholders.
- Creator acquisition scales effectively through structured network efforts.
- Creator community remains active, engaged, and activation-ready.
This role is ideal for someone who:
- Is hands-on and execution-focused, not purely strategic
- Has strong affiliate and campaign operations experience
- Can manage both team performance and day-to-day operations
- Is comfortable balancing efficiency, performance, and quality
