Serve as the primary point of contact for JAI members, delivering personalized support and premium concierge services.
Build strong relationships with members by understanding their preferences, lifestyle, and individual needs.
Coordinate member requests, reservations, exclusive privileges, events, and premium experiences to ensure seamless service delivery.
Collaborate with internal teams, partners, luxury brands, and service providers to provide exceptional member experiences.
Handle customer concerns and service recovery while maintaining a high standard of member satisfaction.
Drive member engagement by promoting exclusive benefits, gathering customer insights, and contributing to continuous service improvement.
Qualification:
Bachelor's Degree in Business Administration, Hospitality Management, Marketing, Communications, Luxury Brand Management, or related fields.
2–3 years of experience in luxury retail, hospitality, premium airline services, concierge services, customer relationship management, private banking, or related premium lifestyle industries.
Experience serving VIP, High Net Worth (HNW), Ultra High Net Worth (UHNW), or premium clientele is highly preferred.
Experience coordinating with multiple stakeholders and external partners to deliver exceptional customer experiences.
Excellent communication both Thai and English (Must have)
Passionate about luxury brands, lifestyle, fashion, travel, and exclusive experiences.
Strong client-centric mindset with exceptional relationship-building and personalized service skills.
