My client is seeking an experienced After-Sales Service Manager to lead and coordinate post-installation customer support and technical service operations. This role plays a critical part in ensuring customer satisfaction, service excellence, and continuous improvement across our service processes.
Key Responsibilities
- :Act as the primary point of contact for customers regarding post-installation inquiries, service requests, and technical issues
- .Provide professional technical guidance, troubleshooting support, and product usage advice via phone, email, and on-site visits
- .Coordinate closely with internal stakeholders including sales, technical, logistics, and supply chain teams to resolve service cases efficiently
- .Plan and schedule site visits, repairs, inspections, replacements, and preventive maintenance activities
- .Maintain accurate records of service activities, case histories, warranty claims, and spare parts usage
- .Prepare service performance reports, root-cause analyses, and recommendations for service and product improvements
- .Identify recurring technical or operational issues and provide structured feedback to engineering and product teams
- .Manage warranty claims, spare parts coordination, and replacement processes in accordance with company policies
- .Liaise with suppliers, manufacturers, and regional support teams for escalated or complex technical cases
- .Identify opportunities to improve service processes, response times, and overall customer experience
- .Support customer, installer, and partner training on product operation, maintenance, and best practices
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Job requirements
- : Strong problem-solving and analytical capabilities with a hands-on approac
- h.Ability to manage multiple service cases, prioritize effectively, and work under pressur
- e.Solid technical troubleshooting skills with experience in electrical systems, inverters, or renewable energy product
- s.Possess experience in field service, technical support, or on-site service operation
- s.Ability to interpret technical drawings, wiring diagrams, and product manual
- s.Willingness to travel for site inspections and on-site service support as require
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