Assist customers with placing equipment and after-sales spare parts orders by providing accurate information on product features, pricing, availability, shipping schedules, and special promotions.
Receive and process customer orders via email, telephone, and online platforms, ensuring timely and accurate order handling.
Monitor order progress and implement necessary revisions to ensure shipments align with product specifications and scheduled delivery dates.
Respond to and manage customer inquiries promptly and professionally.
Prepare and review export documentation, including commercial invoices, packing lists, NAFTA certificates, SLI forms, banking documents, sight drafts, and letters of credit (L/C).
Generate quotations for customers.
Provide inside sales support to enhance customer experience and sales efficiency.
Contribute to the development of best practices and continuous process improvement.
Perform other related duties as assigned.
Qualifications:
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
At least 3 years of experience in customer support and order management.
Hands-on experience with SAP and Zendesk systems.
Proficient in Microsoft Office applications, including Word, PowerPoint, Outlook, and Excel.
Strong verbal and written communication skills in English.
Ability to manage multiple tasks, meet deadlines, and work proactively with a high level of self-motivation.
