Responsibilities:
The After-Sales Area is responsible for managing after-sales service operations within assigned regions. This role ensures customer satisfaction, dealer performance, and service quality while driving revenue growth through after-sales programs. The position requires close collaboration with dealers, service teams, and internal departments to enhance customer experience and optimize operational efficiency.
- Main Responsibilities and Obligations of the Position: Develop and implement comprehensive after-sales strategies for your assigned area, aligned with overall company goals.
- Analyze market trends and competitor activity to identify opportunities for growth.
- Set and achieve aggressive sales targets for parts, service contracts, and other after-sales products.
- Build and maintain strong relationships with dealerships and workshops in your area.
- Provide technical and business support to dealerships and workshops, ensuring they have the knowledge and resources to deliver exceptional customer service.
- Conduct training programs for dealership staff on new products, services, and technologies.
- Monitor and analyze after-sales performance metrics, identifying areas for improvement.
- Prepare regular reports on after-sales activities and results.
- Travel throughout your assigned area to visit dealerships and workshops.
- Perform any other duties as assigned.
- Solve customers complaints.
Qualifications:
Educational requirement: Bachelor's degree
Professional Skills:
- Proficient in using English and Thai as working languages for communication; proficiency in Chinese is preferred.
- Familiar with methods and procedures for handling user complaints.
- Familiar with dealer store-side verification management.
- Skilled in using data analysis tools.
- Possess good communication and learning abilities, innovative thinking and proactive awareness, strong language expression and team collaboration skills, and adept at conducting cross-departmental communication work.
- Candidates with more than two years of automotive brand management experience are preferred.
Our benefits:
Fixed Bonus
Variable Bonus
Provident Fund (Employer contribution ranges from 3% to 8%, based on years of service)
Phone Allowance depends on Job Level
Meal Allowance
Overtime Meal Allowance
Birthday Allowance
Wedding Congratulations Allowance
Newborn Gifts Allowance
Employee Funeral Assistance
Funeral Assistance for Employee Family Members.
Group Health includes IPD and OPD coverage (Enhanced mental health coverage), Accident, Life, and Dental Insurances - Coverage begins on the employee's start date.
5 working days (Monday-Friday)
Annual leave (Starts at 7 days, increasing to a maximum of 15 days, based on years of service)
Marriage Leave
Funeral Leave for family members
Childcare Leave
Working Location: G Tower, 22nd Floor, North Tower Rama 9
