- Lead and manage day-to-day aftersales service operations, ensuring high efficiency, productivity, and adherence to quality standards.
- Drive customer satisfaction and retention by delivering exceptional service experiences and proactively resolving issues.
- Oversee and optimize workshop performance, including resource planning, labour utilization, and service turnaround time.
- Manage aftersales business performance, including P&L, service revenue, cost control, and profitability targets.
- Develop and expand the service network (dealers and partners) to support business growth and ensure consistent service quality.
- Build and maintain strong relationships with key fleet customers and stakeholders to enhance long-term partnerships.
- Lead, coach, and develop service teams, fostering a high-performance and customer-centric culture.
- Monitor and analyze key performance indicators (KPIs) to identify improvement opportunities and drive continuous improvement initiatives.
- Ensure compliance with safety standards, company policies, and regulatory requirements across all service operations.
- Collaborate with cross-functional teams to improve technical support, warranty management, and overall service excellence.
A successful Aftersales Service Manager should have
- 8-12 years of experience in aftersales/service operations within the automotive or commercial vehicle industry
- Proven track record in managing workshops, service centers, or dealer networks
- Strong experience in P&L management, service performance, and business growth
- Strong leadership and team management capabilities, with experience leading diverse operational teams
- Solid commercial acumen with the ability to drive revenue, control costs, and improve profitability
- Excellent problem-solving and analytical skills, with the ability to translate data into actionable improvements
- Strong stakeholder management and communication skills, with the ability to engage customers, dealers, and internal teams
- Good understanding of technical service processes, diagnostics, and warranty management
- Customer-focused mindset with a passion for delivering service excellence
- Results-driven, proactive, and able to operate in a fast-paced environment
- Strong sense of ownership, accountability, and continuous improvement
- Adaptable, resilient, and capable of driving change across the organization
- Collaborative team player with strong interpersonal skills
- Experience in premium or global automotive brands
- Exposure to fleet customers or commercial vehicle segments
- Familiarity with digital tools, telematics, or modern service technologies
Our client is a well-established and globally recognized leader in the commercial vehicle industry, known for its premium products, innovation, and commitment to sustainability. With a strong presence in the market, the organization offers a collaborative and forward-thinking environment where employees are empowered to drive change, deliver excellence, and grow their careers.
The company places a strong emphasis on customer-centricity, operational excellence, and continuous improvement, making it an exciting place for professionals who are passionate about delivering high-quality service and making a real business impact.
- Competitive compensation package with performance-based incentives aligned to business and individual success
- Leadership role with high visibility, offering strong influence over business performance and customer experience
- Career growth opportunities within a global organization, with exposure to international standards and best practices
- Continuous learning and development, including professional training and leadership capability building
- Dynamic and collaborative work environment that values innovation, ownership, and continuous improvement
- Opportunity to work with premium products and advanced technologies in the commercial vehicle sector
- Supportive leadership culture focused on empowerment, accountability, and long-term career progression
Drive and optimize aftersales service operations for a leading commercial vehicle business, ensuring exceptional customer satisfaction and strong financial performance. A strategic leadership role with the opportunity to enhance service excellence, grow the network, and make a tangible impact on business success.
