Agent — Reservation & Ticketing Thailand - BKK

Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.

We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.

To effectively handling ticketing, reservation system and telephone sales and provide service to Oman Air Passengers and Travel Agents.

Work closely with R&T Supervisor/sales teams, District Sales Manager and/or Country Manager to provide business support across all Oman commercial related areas where required.

Duties and Responsibilities

Area of responsibility

1- Ensure inbound calls are proactively managed in a timely and courteous manner and with professionalism.

2- Establish and maintain good, professional working relationship with guests of Oman Air and travel agents.

3- Provide Oman Air guests and travel Agents all services in line with company standards, policies, and procedures.

4- Work in close co-operation with airport teams to minimize impact of disruption on customers and technical support.

5- Follow up with stakeholders in various internal departments on any pressing issues surrounding business continuity.

6- Additional sales support related activities covering support of one or more of the following areas: Schedule Changes, BSP Refunds, Frequent Flyer Membership activation, EC261 support, General Trade communication, Groups Support & Post related Feedback from guests.

7- To carry out any other duties assigned by management.

Education & Experience

Two years college diploma in any discipline

OR having IATA/Sabre/Galileo/Amadeus certificate with Secondary School certificate.

Special Skills & Knowledge

Required: Proficient in English (Spoken & Written) Desirable: Additional Language skills.

Proficient in MS Office

Good Communication/interpersonal skills

Advanced GDS skills and technical knowledge and understanding