Key Responsibilities
Lead Cashier & Operation Finance
- Lead Cashier Operations and Operation Finance across multiple branches.
- Oversee daily cashier operations, cash office activities, and customer payment processes.
- Ensure efficient cash handling, cash balancing, and bank deposit operations.
Cash & Payment Operations
- Manage cash collection, cash reconciliation, petty cash, float funds, and payment operations.
- Oversee POS, EDC, QR Payment, and other payment channels to ensure accuracy and operational continuity.
- Monitor cash discrepancies and implement corrective actions.
Operational Control
- Develop and enforce SOPs, internal controls, and cash handling standards.
- Strengthen fraud prevention and operational compliance.
- Drive continuous improvement of cashier workflows and payment processes.
Team Leadership
- Lead, coach, and develop Cashier Operations and Operation Finance teams.
- Manage manpower planning, scheduling, productivity, and performance.
Business Partnership
- Collaborate with Store Operations, Commercial, Leasing, IT, Security, Treasury, Accounting, and Internal Audit to improve operational performance.
Qualifications
- Master's degree or higher in Finance, Accounting, Business Administration, or a related field.
- Minimum 8 years of experience in Cashier Operations, Operation Finance, Cash Management, Retail Operations, Branch Finance, or Store Finance, including at least 3 years in a leadership role.
- Proven experience managing cashier operations across multiple branches.
- Strong knowledge of Cash Office, Cash Handling, POS, EDC, Payment Operations, Cash Reconciliation, Internal Control, and Fraud Prevention.
- Experience in retail, shopping mall, department store, supermarket, cinema, hospitality, or other multi-branch businesses is highly preferred.
