Job Duties:
- Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule.
- Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
- Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.
- Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.
- Create text responses designed to enhance user interactions with the bot.
- Update and refine text responses according to customer feedback and interaction patterns.
Requirements:
- 1-2 years experience, fresh graduates are welcome to apply.
- No experience need, however having an experience in chatbot design, conversation design, project manager, QA/UAT tester would be a great bonus.
- Comprehensive training provided.
- Thai, proficiency in written and spoken English
- Strong problem-solving and logical thinking skills are necessary for anticipating and shaping dialogues effectively.
Eligible candidates will be sent a logic test via email for the first round of the hiring process.
