Air Freight Import Customer Service
Company: Freight Forwarder
Location: Free Zone, Suvarnabhumi International Airport
Salary: 25,000 50,000 THB (Negotiable)
Job Description
- Manage airfreight import operations, including documentation, billing, and monthend closing.
- Coordinate with airlines, cargo terminals, customs, transporters, overseas agents, and internal teams to ensure timely delivery.
- Handle customer inquiries, urgent issues, and provide clear communication via phone and facetoface interactions.
- Update shipment status proactively, highlight delays/changes, and resolve issues before they escalate.
- Respond to all inquiries promptly with accurate information and solutions.
- Maintain a positive, serviceminded attitude while supporting customers and resolving complaints.
Job Requirements
- 15 years experience in airfreight import operations/customer service.
- Good English communication (spoken & written).
- Knowledge of Incoterms, Thailand shipping procedures, and freight forwarding.
- Experience with CargoWise One (CW1).
- Processoriented, good attitude, and a team player.
Interested candidates, please send your resume in English to us.
JAC Personnel Recruitment Ltd
10F Emporium Tower, 622 Sukhumvit Soi 24, Klongton, Klongtoey, Bangkok 10110
Contact: K. Napaphach
Office Number: 066-097-2958
Time: 9:00 AM 6:00 PM
Website: https://www.jac-recruitment.co.th
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