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Air Logistics Customer Care Specialist

1-3 Years

This job is no longer accepting applications

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  • Posted 2 months ago

Job Description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Customer Care Specialist plays a vital role in delivering outstanding customer experiences every day, ensuring consistent excellence and satisfaction. Ready to make a difference Apply now!

How you create impact

  • With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations. At the same time, ensure regulatory and compliance adherence.
  • Ensure consistent shipment monitoring and pro-active customer communication, and effectively handle and respond to customer feedback, complaints and escalations, and ensure swift corrective actions.
  • Ensure awareness of customer facing digital solutions and encourage usage by our customers. Participate in trainings, as needed, for up-to-date knowledge.
  • When assigned to customer implementations, as either support or lead, bring active involvement and ensure participation by OCC/RCC/OM, as required. And participate in GCIM Scalable trainings.
  • Manage and develop customer growth and stay on top of customer retention.
  • Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN products. And on-going GP analysis, as well as liaising with stakeholders responsible for procurement.

What we would like you to bring

  1. Candidate shall have a minimum of 1-2 years of working experience air freight or freight forwarding as customer service.

  2. Candidate shall be fluent in English communication not only limited in communication, must be able to write and also reading.

What's in it for you

  • Miscellaneous benefits such as dental, hospitalization and others
  • Annual Wage Supplement (AWS)
  • Training and development

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

About Company

Kuehne + Nagel International AG (or K&#252&#x3B;hne + Nagel) is a global transport and logistics company based in Schindellegi, Switzerland.It was founded in 1890, in Bremen, Germany, by August K&#252&#x3B;hne and Friedrich Nagel.It provides sea freight and airfreight forwarding, contract logistics, and overland businesses. In 2010, Kuehne + Nagel was the leading global freight forwarder, accounting for nearly 15% of the world's air and sea freight business by revenue, ahead of DHL Global Forwarding, DB Schenker Logistics, and Panalpina.As of 2017, it has more than 1,336 offices in 109 countries, with around 82,000 employees.

Job ID: 127168121