- Provide courteous and efficient customer service through chat messages and online request forms
- Answer questions on Colgate s HR policies, programs and systems in a professional and efficient manner
- Ensure compliance with relevant data privacy and data protection policies and regulations
- Document all relevant notes on inquiries and resolution actions in case management system
- Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
- Research and follow up on open items as vital to resolve customer questions
- Raise requests appropriately where guidance or further clarification of policies and procedures is required
- Propose updates to content in the Knowledge Management system to help with future inquiry resolution
- Ensuring timely updation & enhancement of question bank
- Conducting Awareness captain for HR Services
- Regular connect with different streams to understand if there is change in any process and policy and analyzing impact of the same on the question bank
Vendor Management :
- Support in handling vendor agreements
- Purchase order creation in eBay / Ariba system
- Processing Invoice for final payment
- Contract renewal
Knowledge Management :Establish and maintain a centralized knowledge repository and documentation system.
You connect the dots -
Payroll Support:
- Collect and verify employee data, including hours worked, overtime, and pay components.
- Review timesheets, attendance records, and benefit deductions for accuracy.
- Tracking and capturing of exceptional inputs for payroll
- Ensure all data is complete and error-free before payroll processing.
- Handle employee benefits, enrollment and changes.
- Coordinate with benefit providers for accurate processing.
Personnel Administration:
- Ensure accurate and timely completion of personnel administration tasks, aligned with local processes and regulations.
- Handling Employee Central workflow & Sales Force case request to drive employee data update
- Handle local termination processes including signing contracts and paperwork, collecting company property, advising local vendors, coordinating with payroll, etc.
- Maintain and supervise employee records as well as ensuring proper storage and accessibility for authorized personnel.
- Handling Leave of absence process
- Creating and issuing different employee letters
- Assist in preparing required reports related to HR compliance.
- Provide documentary support for Audit purposes
You are a collaborator -
- Collaborate with leaders from different streams to align on knowledge management efforts with interpersonal goals.
- Share standard processes and lessons learned with other parts of the organization.
You are an innovator -
- Come up with the continuous improvement ideas for the BAU work to bring in new efficiency
What experience and knowledge will you bring
- 2-3 years of experience in HR operations and or Shared Services Center
- Bachelors degree in Business, Management, or a related field.
- 2 years of experience in Colgate operations (preferred)
- Experience with HR and/or shared services technology functionality (e.g., Case management, knowledge management, ESS/MSS, etc.)
What Skills will you bring
- Shown knowledge management expertise, including the development and management of knowledge repositories.
- Exceptional communication, interpersonal, and leadership skills.
- The capacity to identify problems, evaluate options, and implement effective solutions.
- Strong interpersonal and communication skills, with the ability to interact efficiently with employees at all.
What Leadership Competencies will you bring
- Ability to collaborate and partner efficiently with business and HR colleagues
- Ability to build and maintain strong relationships with key internal partners and key external constituents, including vendors
- Understanding of the business environment including global and local business strategy and strategy execution
What Functional Competencies will you bring
- Strong understanding of HR processes, regulations, and standard methodologies.
- Confirmed experience in implementing HR technology solutions and process automation tools.
- Analytical demeanor with the ability to analyze data and draw actionable insights.
