Business Unit: Industrial Quality Solution (IQS)
Primary duties and responsibilities
Technical Support in the ZSP (ZEISS Sales Process) System Sales and After Sales Goals
- Application support during Information Gathering (IG) process, collaborating with Sales team in customizing solutions.
- Application support during the Information Sharing (IS) process, collaborating with Sales team in providing Demos, Presentations, and meetings.
- Develop skills & knowledge via ZEISS learning paths and skills matrix with assigned products and services.
Revenue generation as Application Services provider
- Execute solutions e.g. measuring services, accessory solutions, programming services & consulting services to generate revenue and ensure Quality Excellence Center (QEC) is fully utilized.
- After sales product push for Software Maintenance Agreements (SMA), additional software options, software upgrades, and promoting the use of the ZEISS Portal e.g. online training.
Provide trainings to end customers and public courses
- Provide training based on sales contracts and billable training to end customers on our devices, software, solutions, and fundamental preparatory courses e.g., AUKOM
- Know and understand all aspects of compliance, standard operating procedure (SOP), certifications accreditations as a Trainer.
- Manage different mode of training e.g.: Remote virtual setup, classroom setup, factory setup and webinar setup.
Engineering Solutions Pre Sales and Post Sales
- Provide solutions on fixturing design, special tools, stylus, and project solutions. e.g., design a fixture for programming services.
Process Compliance:
- Adheres to process requirements, operation procedures, legal compliances, Brand compliance
- Complete reports on time e.g., CRM Mobile X entries and sign off from customer on the last day of job.
- Punctual for meetings
- Presentable attire.
Job Qualification
- Bachelor's Degree or higher in Mechanical Engineering, Mechatronics or relevant engineering fields
- 3 - 5 year experience within the precision engineering or experience in robotics controlling
- Proficiency spoken and written in English
- Have Own car and driving license. Able to work at field
- Able to interact in a professional manner with customers and co-workers.
- Ability to read and understand technical drawings
- Working with CAD based software, ZEISS Calypso prefer
- Ability to work independently and collaborate effectively with cross-functional teams.
- After complete contract, company may consider for extend or convert to Permanent staff
at ZEISS , We care about (for Permanent staff)
- Annual Leave 14 - 21 days
- Birthday Leave
- Group Insurance (IPD, OPD)
- Dental Claim
- Provident Fund (Employee up to 5%, Employer up to 7%)
- Free ZEISS Eyes lens
- Service Year Award
- Annual Health Check-up
- Celebration Events such as Kick-off, Outing, Townhall, Year End, Company Merit and etc.
- Any other support such as Wedding gift, Newborn gift, Funeral support
