Suchen Sie nach einer Herausforderung Das bieten wir Ihnen!
This role requires in-depth knowledge of Postpress solutions for commercial and packaging printing, including
cutting, folding, binding, inspection systems, and finishing equipment offered by HEIDELBERG and its affiliated brands. The key job role are related but not limited to;
- Technical Support & Application Expertise: Provide technical support for Postpress equipment. Collaborate closely with the Product Manager and Sales teams to support sales activities, deliver application expertise, and recommend solutions that meet customer requirements.
- Equipment Demonstrations: Prepare, configure, and conduct equipment demonstrations tailored to specific customer applications. Ensure machine capabilities and value propositions are effectively showcased to support customer decision-making and drive sales opportunities.
- Customer Satisfaction: Build strong relationships with customers by understanding their operational needs and challenges. Provide timely technical advice, resolve issues efficiently, and deliver solutions that enhance customer confidence, satisfaction, and long-term loyalty.
Key Responsibilities
- Act as the specialist for Postpress machines, providing solutions, advice, and troubleshooting support to all stakeholders, including resolving customer issues effectively.
- Identify bottlenecks in customers packaging workflows, particularly in Postpress processes, and advise on optimal handling of equipment to enhance efficiency.
- Gather customer requirements and coordinate with the Heidelberg team to conduct trial runs tailored to customer specifications.
- Train customer's operators on the use of equipment to ensure they are proficient in machine handling and operation.
- Identify gaps and root causes of customer dissatisfaction, recommend improvements, and contribute to enhancing service delivery for both internal and external customers.
- Ensure all application work and demonstrations are conducted in alignment with safety regulations.
- Collaborate with the Sales team on market opportunities, staying informed about product advancements and participating in promotional activities, including Open Houses, seminars, product launches, and training programs.
- Provide support for technical services related to Postpress machines as needed.
- Prepare and submit service reports documenting customer issues, root cause analysis, troubleshooting activities, solutions provided, and recommendations following application support, consultation, or problem resolution.
- Undertake additional assignments as directed by the Superior.
Who are we looking for
- Bachelor's degree in Printing Technology or related field.
- At least 3 years of experience in product support or technical service role, with a focus on Postpress machines for offset prints or related products.
- Excellent problem-solving and analytical skills.
- Ability to communicate complex technical information clearly and effectively.
- Able to communicate in both Thai and English.
- Customer-focused with strong interpersonal skills.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)
Warum HEIDELBERG
HEIDELBERG ist ein Unternehmen mit einer lebendigen Geschichte – seit über 175 Jahren verbinden wir Innovation mit Tradition. Wir glauben daran, dass wir unsere Zukunft gestalten können. Wenn alle an einem Strang ziehen, werden wir miteinander unsere Vision der Zukunft zur Wirklichkeit werden lassen.
Wir suchen zukünftige Mitarbeiterinnen und Mitarbeiter, die mit uns im Team das HEIDELBERG von morgen aktiv mitgestalten. Wir suchen Mitarbeitende, die Ideen zu Konzepten und Konzepte zur Realität entwickeln. Wenn Sie nicht nur über Veränderung sprechen, sondern Themen tatkräftig umsetzen und dabei im Team arbeiten möchten, dann gestalten Sie mit uns aktiv eine nachhaltig erfolgreiche Zukunft. Wir schätzen Menschen, die Dinge in die Hand nehmen und andere Menschen auf den Weg dorthin mitnehmen.
Bei uns können Sie Ihre Fähigkeiten einsetzen und im Rahmen von Personalentwicklungsprogrammen Ihre Potentiale weiterentwickeln und ausschöpfen. Ihr Gehalt bei HEIDELBERG wird attraktiv sein, Ihr Arbeitsumfeld modern und Ihre sozialen Leistungen sehr gut.
Gut zu wissen
Selten gibt es Kandidaten, die alle Anforderungen zu 100% erfüllen. Auch wenn Sie nicht alle Anforderungen erfüllen, freuen wir uns in jedem Fall auf Ihre Bewerbung.
