Job Description
Job Description
- Lead, motivate, and support the boutique team to deliver exceptional customer service and sales performance
- Supervise daily boutique operations including POS transactions, cash handling, and sales administration
- Responsible for achieving monthly sales targets and maximizing boutique performance
- Prepare and submit sales reports, stock reports, expense claims, and other operational documents accurately and on time
- Monitor inventory levels, conduct stock audits, and ensure proper handling and security of all products
- Manage customer reservations, waiting lists, and after-sales service coordination professionally
- Support staff training and coaching programs on product knowledge, selling techniques, and customer experience
- Ensure all team members maintain excellent grooming, discipline, and professionalism
- Ensure boutique maintains a clean, elegant, and luxury environment aligned with brand standards
- Build strong customer relationships, handle complaints effectively, and support CRM activities, events, and in-store promotions
Qualifications
Professional requirements
- Bachelor's degree or higher in Business Administration, Marketing or related fields
- Minimum 5 years of experience in luxury retail sales, with at least 1–2 years in a supervisory or Assistant Boutique Manager role
- Excellent customer service mindset with strong interpersonal and communication skills
- Good command of English, proficiency in Mandarin or other languages would be an advantage
- Ability to analyze sales performance and support business development initiatives
- Well-organized, detail-oriented, and able to work under pressure
- Proficient in Microsoft Office and retail/POS systems
Job Location: 87 Wireless Road, 10330 Bangkok, Thailand (Bangkok)
Company Address: The Swatch Group Trading (Thailand) Limited 4th Floor, M. Thai Tower, All Seasons Place 87 Wireless Road Pathumwan District TH-Bangkok 10330 Thailand
