Job description
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission
- Handle general or nutrition enquiries, feedbackand provide resolutions to consumers over the phone, via social media, emails and live chat.
- Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
- Follow up on consumer's queries in a timely manner.
- Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
- Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
- Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
- Possesses a strong attention to detail.
- Ability to work with a flexible schedule, including shifts when and as required.
- Experience in customer service or contact centre is considered an added advantage
- Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
- Excellent verbal and written communication skills in English and the language of the supporting market.
