Assistant Customer Care Manager

Cartrack

Thailand

3-5 Years

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Posted 3 months ago
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Job Description

Job Description

Important note: This position is not team lead or supervisor level.

Job Title: Assistant of Customer Care Manager

Direct report to: Customer Care Manager

Job Responsibilities

Be an Executive Assistant to Customer Care Manager.
Assist in preparing officer performance and KPI reports.
Compile and submit weekly case reports.
Provide daily summary reports for the Customer Care Team.
Coordinate with other departments on customer issues when the Manager is unavailable.
Track and follow up on ongoing customer cases.
Maintain organized records of reports and case data.
Support process improvement or documentation tasks as assigned.
Handle basic administrative tasks for the Customer Care function.

Qualification

Bachelor's Degree in any related field.
Minimum 3-5 years of experience in Customer Service or Administrative Support field.
Good communication and coordination skill
Can handle work under pressure.
Proficient in Microsoft Excel and report preparation.
Detail-oriented reliable.
Good in English, able to communicate with regional manager (Foreigner)