We're Hiring: Control Tower Operations Thailand
1 x Assistant Customer Service : ENGLISH FLUENCY IS A MUST
AND
1 x Customer Service Executive: ENGLISH FLUENCY IS A MUST
Full-time (40 hours/week)
Start date: 01 May 2026
ENGLISH FLUENCY IS A MUST
Open Positions: Assistant Customer Service & Customer Service Executive
Join our growing team and support global shipment execution in a fast-paced 4PL logistics environment. We are looking for motivated professionals with logistics experience who enjoy working with operational systems, shipment visibility, and international stakeholders.
POSITION 1: Assistant Customer Service
This role focuses on operational execution and data accuracy, supporting daily shipment management tasks within established procedures. The position is well-suited for candidates who excel at following procedures, working with systems, and handling repetitive operational tasks with high accuracy.
KEY RESPONSIBILITIES
- Update shipment milestones in the Transport Management System accurately and on time
- Upload and verify shipment documentation, including PODs and commercial documents
- Conduct carrier follow-ups for booking confirmations, milestone updates, and POD retrieval
- Maintain accurate shipment records and support planners and customer service teams
- Escalate delays, data issues, or documentation gaps to the Team Leader
- Assist with claims documentation and stakeholder communication
REQUIREMENTS
- 12 years experience in logistics, transport, or supply chain support
- Experience with shipment tracking, documentation handling, or carrier coordination
- Strong attention to detail and ability to follow Standard Operating Procedures
- Comfortable working with logistics systems and repetitive operational tasks
- Fluent English (written & spoken)
- Basic to intermediate Microsoft Excel skills
- Minimum High School Diploma
POSITION 2: Customer Service Executive
This role involves greater operational ownership, proactive follow-ups, and handling routine shipment exceptions while ensuring smooth end-to-end shipment execution. Working under the supervision of a Team Leader or Team Manager, you will be expected to identify issues, take initiative in follow-ups, and support continuous improvement efforts.
KEY RESPONSIBILITIES
- Monitor and manage shipment milestones to ensure full operational visibility
- Validate and manage shipment documentation in line with SOP and client requirements
- Coordinate with carriers to resolve operational issues and secure milestone updates
- Take ownership of assigned shipments and maintain high-quality operational data
- Identify recurring issues and contribute to process improvements and root cause analysis
- Support transport claims and stakeholder management
REQUIREMENTS
- 12 years experience in logistics, transport, or supply chain operations
- Experience with milestone management, documentation control, and carrier coordination
- Strong problem-solving skills and sense of ownership
- Ability to handle routine operational exceptions independently
- Fluent English (written & spoken)
- Intermediate Microsoft Excel skills and experience with Transport Management Systems preferred
- Minimum High School Diploma
