Assistant Customer Service Manager

We are currently partnering with a leading global freight forwarding company to support their hiring for the position of Assistant Manager Customer Service, based in Bangkok, Thailand.

Role - Assistant Manager - Customer Service

Department- Customer Service

Reporting to- Country Director

Location - Thailand, Bangkok

Job purpose:

Responsible for managing and coordinating full commercial and operations transaction of FF business. Will be the primary point of contact for our customers and will work closely with other departments to ensure that all shipments are delivered on time and in compliance with regulations.

Main tasks and responsibilities:

• Serve as the main point of contact for customers, addressing all inquiries, concerns, and requests in a professional and timely manner
• Coordinate with other departments such as operations, logistics, and sales to ensure that all shipments are processed and delivered according to customer requirements and company policies
• Prepare and process documentation required for shipments, including bills of lading, customs forms, and insurance documents
• Monitor the progress of shipments and communicate updates to customers regularly
• Respond to customer complaints and work to resolve issues to their satisfaction
• Provide guidance and support to junior customer service representatives

Key interactions (Internal | External)

External: Customers | Vendors |Customers |

Internal:| Operations | Commercial | Sales

Education requirements:

Graduate/ Good computer skills (shipping software, EBMS, Tally, related logistics/ shipping/ MS Office - Excel)

Language requirements: English Fluent (required)

Background and experience

• Min 2 - 5 years of experience in customer service, preferably in freight forwarding or logistics
• Excellent communication and interpersonal skills

Competencies and skills

• Ability to work effectively under pressure and manage multiple tasks simultaneously
• Strong problem-solving and analytical skills
• Knowledge of customs regulations and shipping documentation requirements
• Proficiency in Microsoft Office and other relevant software applications
• Experience using transportation management systems (TMS) is a plus