Assistant Customer Service Manager

Make A Difference For Those Who Make The World™

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you Join our top-notch team of 56,000+ professionals in 60 countries who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.

What You'll Do

Plays a critical role in overseeing customer service operations and ensuring service delivery is managed effectively and consistently as included replacement work. This role is responsible for leading the customer service team, handling escalated customer issues and complaints, coordinating with cross-functional teams, and ensuring that service standards and response timelines are met.

This position is also essential for maintaining customer satisfaction, supporting operational continuity, monitoring team performance, and driving timely resolution of customer concerns. Replacing this role is necessary to ensure uninterrupted service operations, maintain service quality, and provide proper leadership and decision-making support for the team.

As an Assistant Customer Service Manager, you will:

- Leading customer service operations and ensuring a high level of customer satisfaction.

- Managing the customer support team, resolves escalated issues, and improves service processes and performance.

- Monitoring KPIs, drives team development, and ensures timely, professional responses to customer inquiries.

- Collaborating with cross-functional teams to enhance the overall customer experience and support business goals.

What's In It For You

You'll experience the pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools and storage company and #2 security solutions provider, with a leading presence in engineered fastening. We're visionaries—Industry 4.0 innovators—with a bright future ahead. Join us and be part of our journey!

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic