Assistant E-Commerce / E-Commerce Manager

Company Description

Favstay is a hospitality technology and revenue solutions company specializing in helping hotels maximize their online sales performance and revenue potential. We work closely with hotel partners to strengthen their presence across OTA channels through strategic e-commerce management, revenue optimization, and data-driven decision-making.

Our core expertise lies in OTA distribution, pricing strategy, content optimization, and performance analysis. By combining industry expertise, technology, and market insights, Favstay enables hotels to improve visibility, increase booking conversion, and achieve sustainable revenue growthwithout the need for large in-house e-commerce or revenue teams.

As a fast-growing company, we foster a collaborative, performance-driven environment where team members are encouraged to learn, share knowledge, and grow together with the business.

Position: Assistant E-Commerce Manager / Manager

Job Summary

The E-Commerce Manager is responsible for driving online sales performance of hotels through OTA management, revenue optimization, content strategy, and data-driven analysis. This role works closely with hotels, OTA market managers, and internal revenue teams to maximize visibility, booking conversion, and overall revenue performance in alignment with the company's e-commerce and revenue management strategy.

Key Responsibilities

1. Hotel Analysis & Strategy

Conduct hotel information review and SWOT analysis (property, competitors, market positioning)

Analyze hotel performance by room type, market segment, and OTA channel

Develop e-commerce and revenue action plans based on market demand, seasonality, and competition

2. Content & Review Management

Oversee hotel content accuracy and quality across OTAs (room details, photos, descriptions, policies)

Ensure content and review strategies support conversion rate and brand positioning

3. Rate Structure & Revenue Management

Design and manage hotel rate structures including BAR, derived rates, promotions, and packages

Implement revenue management strategies to optimize occupancy and ADR

Monitor rate parity, availability, restrictions, and pricing logic across OTAs

4. Promotion & Campaign Management

Plan, set up, and optimize OTA promotions and campaigns

Evaluate campaign performance and ROI

Coordinate with OTA Market Managers (MM) to access visibility programs and exclusive deals

To ensure correct display, booking flow, and pricing accuracy

Identify and resolve rate, inventory, or promotion errors proactively

5. Booking Monitoring & Performance Tracking

Monitor daily booking pace, pickup, cancellations, and trends

Track performance against budget, forecast, and targets

6. Improve hotel visibility & Channel Growth

Improve hotel visibility and ranking on primary OTAs

Develop strategies to boost production from secondary OTAs

7. OTA Relationship Management

Work closely with OTA Market Managers to negotiate campaigns, visibility, and commercial support

Maintain professional relationships with OTA partners

Escalate and resolve OTA-related issues efficiently

8. Hotel Relationship & Business Review

Lead onboarding meetings with new hotels

Present e-commerce strategy, action plans, and performance insights

Conduct regular business reviews with hotels and provide clear recommendations

9.Team Leadership & Performance Support

Act as a team leader for the E-commerce team, providing guidance, support, and direction to ensure team members perform their duties effectively

Translate e-commerce and revenue strategies into clear tasks and priorities for the team

Support, coach, and monitor team members in OTA operations, content management, rate setup, campaign execution, and case handling

Review team outputs to ensure accuracy, quality, and alignment with e-commerce and revenue strategies

Qualifications & Skills

Bachelor's degree in Business, Marketing, Engineer, Hospitality Management, , or related fields

25 years of experience in hotel e-commerce, OTA management, or revenue management (is a plus)

Strong knowledge of major OTAs (Booking.com, Agoda, Expedia, etc.)

Proven analytical and revenue optimization skills

Ability to present data-driven insights to hotel stakeholders

Strong communication and negotiation skills

Advanced Excel / Google Sheets skills (BI tools is a plus)

Experience working with multiple hotels is an advantage