Assistant E-Commerce / E-Commerce Manager

Company Description

Favstay is a hospitality technology and revenue solutions company specializing in helping hotels maximize their online sales performance and revenue potential. We work closely with hotel partners to strengthen their presence across OTA channels through strategic e-commerce management, revenue optimization, and data-driven decision-making.

Our core expertise lies in OTA distribution, pricing strategy, content optimization, and performance analysis. By combining industry expertise, technology, and market insights, Favstay enables hotels to improve visibility, increase booking conversion, and achieve sustainable revenue growth—without the need for large in-house e-commerce or revenue teams.

As a fast-growing company, we foster a collaborative, performance-driven environment where team members are encouraged to learn, share knowledge, and grow together with the business.

Position: Assistant E-Commerce Manager / Manager

Job Summary

The E-Commerce Manager is responsible for driving online sales performance of hotels through OTA management, revenue optimization, content strategy, and data-driven analysis. This role works closely with hotels, OTA market managers, and internal revenue teams to maximize visibility, booking conversion, and overall revenue performance in alignment with the company's e-commerce and revenue management strategy.

Key Responsibilities

1. Hotel Analysis & Strategy

• Conduct hotel information review and SWOT analysis (property, competitors, market positioning)

• Analyze hotel performance by room type, market segment, and OTA channel

• Develop e-commerce and revenue action plans based on market demand, seasonality, and competition

2. Content & Review Management

• Oversee hotel content accuracy and quality across OTAs (room details, photos, descriptions, policies)

• Ensure content and review strategies support conversion rate and brand positioning

3. Rate Structure & Revenue Management

• Design and manage hotel rate structures including BAR, derived rates, promotions, and packages

• Implement revenue management strategies to optimize occupancy and ADR

• Monitor rate parity, availability, restrictions, and pricing logic across OTAs

4. Promotion & Campaign Management

• Plan, set up, and optimize OTA promotions and campaigns

• Evaluate campaign performance and ROI

• Coordinate with OTA Market Managers (MM) to access visibility programs and exclusive deals

• To ensure correct display, booking flow, and pricing accuracy

• Identify and resolve rate, inventory, or promotion errors proactively

5. Booking Monitoring & Performance Tracking

• Monitor daily booking pace, pickup, cancellations, and trends

• Track performance against budget, forecast, and targets

6. Improve hotel visibility & Channel Growth

• Improve hotel visibility and ranking on primary OTAs

• Develop strategies to boost production from secondary OTAs

7. OTA Relationship Management

• Work closely with OTA Market Managers to negotiate campaigns, visibility, and commercial support

• Maintain professional relationships with OTA partners

• Escalate and resolve OTA-related issues efficiently

8. Hotel Relationship & Business Review

• Lead onboarding meetings with new hotels

• Present e-commerce strategy, action plans, and performance insights

• Conduct regular business reviews with hotels and provide clear recommendations

9.Team Leadership & Performance Support

• Act as a team leader for the E-commerce team, providing guidance, support, and direction to ensure team members perform their duties effectively

• Translate e-commerce and revenue strategies into clear tasks and priorities for the team

• Support, coach, and monitor team members in OTA operations, content management, rate setup, campaign execution, and case handling

• Review team outputs to ensure accuracy, quality, and alignment with e-commerce and revenue strategies

Qualifications & Skills

• Bachelor's degree in Business, Marketing, Engineer, Hospitality Management, , or related fields

• 2–5 years of experience in hotel e-commerce, OTA management, or revenue management (is a plus)

• Strong knowledge of major OTAs (Booking.com, Agoda, Expedia, etc.)

• Proven analytical and revenue optimization skills

• Ability to present data-driven insights to hotel stakeholders

• Strong communication and negotiation skills

• Advanced Excel / Google Sheets skills (BI tools is a plus)

• Experience working with multiple hotels is an advantage