Job Location:
Anantara Riverside Bangkok Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members.
You will also help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.
Qualifications
- Minimum 3–5 years of Front Office experience in a luxury hotel environment, with at least 3-4 years in a supervisory role.
- Strong knowledge of Front Office operations, guest service standards, and hotel procedures.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and decision-making skills, especially in handling guest complaints and operational challenges.
- Excellent command of spoken and written English; additional languages are an advantage.
- Service-oriented mindset with a passion for delivering exceptional guest experiences.
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