Assistant Facilities Manager, Soft Services
Department: Integrated Facilities Management – Soft Services
Location: Hyderabad
Work Schedule: 6 days per week, Rotational Shifts (A, B, C)
Notice Period Required: Immediate to 1 month
About The Role
We are seeking an experienced Assistant Facilities Manager to oversee soft services operations. This critical role ensures seamless day-to-day operations across front office, housekeeping, mailroom, and vendor management while maintaining the highest standards of service delivery in a dynamic, client-facing environment.
Key Responsibilities
Operational Excellence & Safety Management
Ensure a safe, comfortable, and welcoming work environment for all employees and visitors. Lead planning and execution of client meetings, conferences, and VIP visits with meticulous attention to detail. Maintain operational oversight of front office, reception, housekeeping, and mailroom services to deliver consistent, world-class facility standards.
Quality Control & Facility Inspections
Conduct daily walkthroughs and check-ins across front office, lobby areas, and soft service touchpoints to ensure compliance with JLL quality standards. Identify and resolve service gaps, maintenance issues, or operational inefficiencies promptly. Implement corrective actions and continuous improvement initiatives to enhance facility performance.
Vendor Management & Coordination
Manage relationships with soft services vendors and contractors. Review vendor performance against SLAs, coordinate service delivery, and resolve escalated service issues efficiently. Negotiate and monitor service contracts to ensure cost-effective, high-quality delivery.
Team Leadership & Collaboration
Supervise and mentor soft services team members across shifts. Foster a collaborative, high-performance culture focused on customer service excellence. Work cross-functionally with hard services, security, and client teams to ensure integrated facility operations.
Client & Stakeholder Engagement
Serve as primary point of contact for soft services-related client inquiries and requirements. Build strong relationships with facility users and clients, particularly Salesforce stakeholders. Proactively anticipate client needs and deliver solutions that exceed expectations.
Compliance & Documentation
Maintain accurate records of service delivery, incident reports, vendor invoices, and operational logs. Ensure compliance with health, safety, and environmental regulations. Support internal and external audits with required documentation.
Qualifications & Experience
Essential Requirements:
- Bachelor's degree in any discipline (Hotel Management, Building Management, or Business Administration preferred)
- 5-7 years of hands-on experience in commercial soft services facilities management
- Proven track record managing front office, housekeeping, and vendor operations in premium commercial or corporate environments
- Strong understanding of service level agreements, quality standards, and operational KPIs
- Ability to work rotational shifts (A, B, C) and 6-day work weeks
Preferred Qualifications:
- Experience managing facilities for technology, IT, or multinational clients
- Familiarity with integrated facilities management best practices
- Certification in Facilities Management, Hospitality, or related field
- Experience with facility management software systems
Key Competencies
Leadership & Team Management
Ability to motivate, develop, and lead diverse teams to achieve operational excellence. Strong delegation and conflict resolution skills.
Problem-Solving & Decision-Making
Quick thinking and resourcefulness in identifying issues and implementing effective solutions. Proactive approach to preventing service disruptions.
Communication & Interpersonal Skills
Excellent verbal and written communication across all organizational levels. Professional demeanor suitable for client-facing interactions and VIP engagements.
Attention to Detail
Meticulous focus on quality, cleanliness, and presentation standards. Eye for operational efficiency and process improvement.
Flexibility & Adaptability
Comfortable working in a fast-paced, dynamic environment with changing priorities. Mobile and able to respond to operational needs across the facility.
Customer Service Orientation
Genuine commitment to delivering exceptional service experiences. Ability to anticipate needs and exceed stakeholder expectations.
