Responsibilities:
We are seeking a dynamic and experienced Assistant Manager, Learning & Development to support the development and execution of learning and development initiatives across the hotel. This role is responsible for coordinating training programs, ensuring alignment with brand standards, and enhancing overall service quality and employee performance. The ideal candidate possesses strong communication skills, a passion for people development, and a solid understanding of hospitality service excellence.
Key Responsibilities:
- Assist in developing the annual training plan aligned with business goals and operational needs. Coordinate training schedules, resources, and logistics to ensure smooth execution.
- Deliver and facilitate training programs including orientation, service standards, soft skills, and functional training. Support departmental trainers in conducting effective on-the-job training.
- Ensure all training programs reflect company standards, service culture, and brand expectations. Support audits and reinforce consistency in service delivery across departments.
- Identify training needs through performance reviews, feedback, and operational gaps. Support career development initiatives and talent growth programs.
- Monitor training effectiveness through assessments, feedback, and performance indicators. Maintain training records and prepare regular reports on training activities and outcomes.
Qualifications:
- Minimum 2–4 years of experience in Training & Development, Learning & Development within the hospitality industry.
- Strong knowledge of training methodologies, adult learning principles, and service standards.
- Strong organizational and coordination abilities with attention to detail.
- Experience in facilitating training sessions and engaging diverse audiences.
- Excellent communication, presentation, and interpersonal skills.
- Open to Thai nationals only.
Remark: Only shortlisted applicants will be contacted.
