Responsibilities
- Compliance: Process customer invoices/ funding claims in accordance with policies, procedures and funding agreement. Follow up with customer and funding agency when debts are due.
- Maintenance of Master Records: Update customer master records and ensure integrity of data.
- Data Analytics and Dashboarding: Analyse data to identify trends and/ or anomalies and prepare dashboards for reporting.
- Reporting: Support month-end and year-end close processes, ensuring all billing-related entries are accurate and complete, with compliance to revenue policies and regulations. Prepare audit schedules and reconciliation of balance sheet accounts.
- Governance: Provide support queries from internal and external audit.
- Collaborate with Other Departments: Work closely with other departments to deliver timely billings and receipting and streamline the billing and collection process.
- Customer service: Handle customer inquiries and disputes related to billing, providing customer support and resolving issues promptly.
- Process Optimization: Analyze current billing processes to identify areas for improvement and work with IT to develop solutions that enhance efficiency and accuracy.
- Policy Review: Gather feedback and suggest refinements to policy to strengthen control.
- System Implementation and Upgrades: Participate in the planning and execution of system implementations and upgrades, ensuring minimal disruption to daily operations.
- User Acceptance Testing (UAT): Coordinate and conduct UAT for new systems or features, ensuring they meet business requirements and function correctly before full deployment.
- Ad hoc projects: Any other tasks assigned.
Qualifications
- Degree in Accountancy with at least 3 years of experience relevant work experience, preferably with CA qualifications.
- Candidates with at least 2 years of audit experience are welcome to apply.
- Experience with system changes implementations and UAT.
- Proficient in MS Office, particularly Excel, and experience with financial software and databases.
- Knowledge and hands-on experience in any of the major accounting software (SAP, Oracle etc.).
- Excellent communication, problem-solving, and analytical skills.
- Strong interest in data management, RPA and data analytics.
- Familiar with BI tools (e.g. Power BI, RPA) has an added advantage.
- Ability to prioritize and manage multiple responsibilities.
- Detail-oriented with a focus on accuracy and quality.
Other Information
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
