Proactively analyze operational data to identify performance gaps, key drivers, and improvement opportunities across store operations, fulfillment processes, manpower productivity, and service levels (e.g. OTIF – On-Time, In-Full / SLA)
Extract, clean, and analyze data from company databases using SQL, and combine data from secondary sources to support operational analysis
]Develop, maintain, and standardize operational dashboards and KPI reports, including productivity, capacity utilization, service performance, and operational efficiency
Perform root cause analysis by integrating data analysis with store workflow observation and interviews with operational stakeholders
Translate analytical findings into actionable insights and practical improvement recommendations to support operational and management decision-making
Ensure data accuracy, consistency, and integrity across data warehouse and reporting environments
Collaborate closely with Operations, Planning, and Technology teams to define business requirements and act as a bridge between operations and technology to enhance data collection and reporting processes
Support ad-hoc analysis and urgent operational requests in a fast-paced and dynamic environment
Requirements
Bachelor's degree in business, Economics, Information Science, Statistics, or a related quantitative field
2–5 years of experience in operations analysis, operations management, or business analysis
Experience in FMCG, wholesale, retail, food delivery, or e-commerce business is preferred
Strong data-driven mindset with hands-on skills in:
Excel (advanced formulas, pivot tables)
SQL (joins, aggregations, data validation)
Power BI (data modeling and dashboard development)
Strong analytical thinking, problem-solving, and numerical skills
Comfortable working with ambiguity, impromptu assignments, and operational constraints
Able to communicate effectively with cross-functional and operational teams
Experience working with operational teams or on-site operations is a strong plus
Positive can-do attitude and strong collaboration mindset
