We are looking for a detail-oriented and organized professional to support academic operations, student services, and library management at our Mumbai & Bangalore campus.
About the Role
The role will involve managing student and academic records, supporting examinations and admissions processes, responding to student requirements, and ensuring the smooth day-to-day functioning of library resources and services. The ideal candidate should be comfortable working across multiple systems, coordinating with students, faculty, and internal teams, and managing data and documentation with a high degree of accuracy.
Responsibilities
Academic Operations & Student Lifecycle Management
- Maintain and update student information accurately across relevant academic and institutional portals.
- Manage student data related to course, programme, and campus changes.
- Process and issue academic transcripts, bonafide certificates, NOCs, and other student-related documents.
- Maintain data and support administrative processes related to supplementary examinations, including eligibility, scheduling, and records.
- Support international students with WES documentation, verification, and related processes.
- Ensure timely and accurate maintenance of academic records and documentation.
Student Services & Support
- Respond to student enquiries through email, calls, and other communication channels in a timely and professional manner.
- Provide guidance to students on academic processes, documentation, and institutional procedures.
- Coordinate and process student refunds, withdrawals, and transfers in collaboration with relevant teams.
- Act as a key point of contact for students, ensuring a positive and efficient service experience.
Admissions & Examination Support
- Manage registrations and data entry for new students on the admissions portal.
- Support the administration and coordination of entrance examinations.
- Coordinate with examiners and ensure examination marks are accurately populated and shared with the Admissions team.
- Maintain accurate records related to admissions and examination activities.
Financial & Administrative Processing
- Process and coordinate visiting faculty invoices in accordance with institutional processes.
- Support student fee collection and ensure accurate recording and processing of fee-related transactions.
- Coordinate with Finance and other internal stakeholders on financial and administrative requirements.
Library Resource Management
- Organize, catalogue, classify, and maintain books, journals, digital content, and electronic resources.
- Ensure accurate labelling and classification of library resources for easy identification and retrieval.
- Maintain accurate and up-to-date records in the Library Management System (LMS).
- Support the overall organization and efficient functioning of library resources.
Library Services & User Support
- Manage book issuance, returns, renewals, and overdue follow-ups.
- Assist students and faculty in accessing and effectively using library resources.
- Support users in navigating the Koha Library Management System and other digital library tools.
- Provide day-to-day assistance with library-related queries and resource requirements.
- Promote effective utilization of physical and digital library resources among students and faculty.
Campus Events & Coordination
- Support the planning and execution of campus activities including orientation programmes, seminars, workshops, masterclasses, and convocation ceremonies.
- Coordinate with internal teams and stakeholders to ensure smooth execution of events and related administrative activities.
- Provide on-ground operational support during campus events as required.
Qualifications
- Any graduate / Postgraduate.
- 5-10 years of experience.
- Prior experience in academic administration, student services, library operations, or educational institutions will be preferred.
- Strong attention to detail and ability to manage large volumes of data and documentation accurately.
- Comfortable working with student information systems, portals, systems, and digital tools.
- Good written and verbal communication skills.
- Strong coordination and interpersonal skills with the ability to work effectively with students, faculty, and internal stakeholders.
- Ability to multitask, prioritize responsibilities, and work within deadlines.
- Proficiency in MS Office, particularly Excel and Word.
- Experience with Koha or other Library Management Systems will be an added advantage.
Job Locations
- Mumbai ( [Confidential Information] )
- Bangalore ( [HIDDEN TEXT] )
Why Join Us
This role offers an opportunity to work at the intersection of academic operations, student experience, and library services within a dynamic higher-education environment. You will play an important role in ensuring seamless academic administration while supporting students and faculty throughout their campus experience.
