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Assistant Manager, Quality Monitoring

income insurance limited
5-7 Years
Singapore
  • Posted 2 days ago
  • Be among the first 10 applicants

Job Description

Job Description

KEY RESPONSIBILITIES INCLUDE:

  • Sales Advisory Standards, Governance & Compliance
  • Develop, review and maintain Sales Advisory standards, guidelines, process documentation and governance frameworks.
  • Ensure sales advisory practices remain aligned with regulatory requirements, internal policies and business objectives.
  • Support and coordinate reviews arising from MAS, Internal Audit, Compliance and other governance exercises.
  • Track findings, remediation actions and process improvements to strengthen quality of sales advisory and governance.
  • Training & Knowledge Management
  • Develop and maintain Sales Advisory guides, training materials, FAQs and reference resources.
  • Conduct training sessions and knowledge-sharing programmes for Advisors and internal stakeholders.
  • Support qualification requirements and readiness for new product launches.
  • Ensure timely communication of changes to sales advisory standards, processes and product requirements.
  • Business Analytics, Insights & Reporting
  • Perform data analysis to identify trends, risks, gaps and opportunities for improvement in sales advisory practices and sales quality.
  • Prepare management reports, dashboards, and presentations to support business decision-making.
  • Support quality improvement initiatives, including Balanced Scorecard and Mystery Shopping exercises.
  • Provide insights and recommendations to enhance sales advisory effectiveness and customer outcomes.
  • Stakeholder Support, Process Improvement & Project Management
  • Serve as a key contact point for sales advisory-related enquiries from internal and external stakeholders.
  • Support solutioning, issue investigation and resolution of production related matters, working closely with business and technology teams.
  • Support new product onboarding, including process readiness, training requirements and stakeholder communication.
  • Participate in business, regulatory, and transformation projects to enhance operational efficiency and effectiveness of sales advisory.
  • Drive continuous improvement initiatives and undertake ad-hoc assignments as required.

REQUIREMENTS:

  • Degree in Business, Banking & Finance, Insurance or related disciplines.
  • At least 5 years experience in insurance, financial services, sales advisory governance, compliance, business support or training functions.
  • Relevant licensing examinations : CMFAS Module 5, 6,6A,8, 8A, 9, 9A, and Certificate in
  • Good understanding of sales advisory processes for both insurance & investments.
  • Strong analytical and problem-solving skills with the ability to interpret data and identify insights.
  • Experience in developing training materials, procedures or SOP documentation.
  • Strong stakeholder management and communication skills.
  • Experience in supporting audits, compliance reviews, governance activities, or regulatory initiatives
  • Meticulous, structured and detail-oriented.
  • Ability to manage multiple priorities and work independently.
  • Health Insurance; or equivalents will be preferred
  • Proficient in Microsoft Excel, PowerPoint, and Word.

More Info

Job Type:
Permanent Job
Industry:
Insurance
Function:
Insurance
Employment Type:
Full time

Job ID: 151599655

Last Updated: 28-07-2026 09:27:29 AM
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