Assistant Manager - Restaurant & Bar

The Assistant Manager Restaurant & Bar supports the daily operations of three distinctive dining venues -Bakery Shop, Wine Bar, and an Asian Noodle shop within the hotel. The role ensures exceptional service delivery, smooth coordination across outlets, and alignment with the hotel's five-star standards. Working closely with the Restaurant Managers and Food & Beverage leadership team, the Assistant Manager supervises colleagues, drives revenue, enhances guest satisfaction, and maintains brand reputation.

Key Responsibilities

Operations Management

Oversee daily operations of all three outlets, ensuring smooth coordination and consistency in service standards.

Support Restaurant Managers in scheduling, staffing, and managing workflow across outlets.

Monitor outlet ambience, hygiene, and presentation to align with brand and luxury standards.

Ensure compliance with hotel policies, food safety, HACCP, and licensing requirements.

Guest Experience

Maintain a visible presence in outlets to engage with guests, resolve concerns, and enhance personalized service.

Anticipate guest needs, preferences, and feedback to continuously improve service quality.

Coordinate with culinary teams to ensure seamless food and beverage delivery.

Team Leadership & Training

Supervise and coach outlet colleagues, promoting a positive and motivated workplace.

Conduct training on service excellence, product knowledge (e.g., wines, bakery items, Asian cuisine), and upselling techniques.

Support team development and succession planning in coordination with HR and F&B leadership.

Financial Performance

Assist in driving revenue through effective upselling, promotions, and guest engagement.

Monitor daily sales, cost control, and wastage in collaboration with Restaurant Managers.

Support in preparing financial reports, forecasts, and action plans to achieve outlet targets.