We're looking for an Assistant Manager – Service Planning & Strategy to drive service excellence through strategic planning, operational optimization, and cross-functional collaboration.
Key Responsibilities
- Develop service strategies for installation, repair, and preventive maintenance.
- Translate strategic plans into effective execution across nationwide service operations.
- Monitor service performance, analyze operational data, and drive continuous process improvement.
- Lead capacity planning to support business growth and service readiness.
- Manage customer satisfaction (CSAT) and complaint management through root cause analysis and preventive actions.
- Partner closely with Product Strategy and cross-functional teams to ensure seamless service delivery.
Qualifications
- Bachelor's degree in Business Administration or a related field.
- 8–12 years of experience in Service Planning, Operations Management, Business Development, or Strategic Planning.
- Strong analytical, project management, and process improvement skills.
- Experience in home appliances, subscription/rental business, or nationwide service operations is a plus.
If you're passionate about transforming strategy into execution and delivering exceptional customer experiences, we'd love to hear from you.
